By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. For best protection, we recommend using Virgin Media Internet Security and Web Safe. 1. You’ll pay nothing for 3 months (with no payment details. Any website unsuitable for children is blocked by default. Hi timcollier1965 Thanks for posting and welcome back to the community. Do I need Internet Security and Web Safe? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Staying safe online with Virgin Media Web Safe. Excludes broadband faults and broadband network outages. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Welcome to Virgin Media’s help and support page. VIRGIN MEDIA has announced a new bonus for full fibre and telly customers which should keep their smartphones, tablets, laptops and desktop PCs safe from attack. For some customers the Web Safe adjustments are not functioning. Virgin Media accepts no responsibility for personal online activity. Virgin Media is a proud founding member of Internet Matters – a tool designed to help adults keep children (aged 0-14+) safe online. Hi, Has anyone else experienced experienced getting Access Denied errors when accessing common websites like ebay etc? I have a SuperHub3. You are able to customise your settings, for example block access to known fraudulent websites or those that aren’t suitable for children. Subscribers complained about the snafu on Twitter, where many people claimed that they could barely access anything over Virgin Media's network. It's also 5GHz compatible (unlike BT's Home Hub 3 and routers from other providers). Security protection – Virgin Media Web Safe has Virus Safe and Child Safe included, to help keep your devices and your family safe online for no extra cost. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. virginmedia. These are two settings – Virus Safe and Child Safe. Select the Settings cog in the top right-hand corner. There’s not much point protecting your WiFi, Hub, TiVo and passwords if you don’t look after your devices as well. They will be able to check what email address you are using by going. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. 1 — the Internet’s. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. 9. For best protection, we recommend using Virgin Media Internet Security and Web Safe. How to Watch Porn Safely – 7 Tips. Joining in 372 Views Message 4 of 11. Sky Broadband [25]Enter your account details. Log in to My Virgin Media. I have web safe switched off but still certain sites wont load. If your site is blocked by a majority of ISPs, it may be that there is a. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Service and repairs at no extra cost . It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. Click: Web Safe. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. That’s why we offer all our customers award-winning Virgin Media Internet Security powered by F-Secure on unlimited devices. Hi, I've noticed the VM web safe is not working properly. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. 1 into the address bar of your browser. I tried to check the AS name as advised on the forum , here is what I found. How to turn on Child Safe. 168. Browse Virgin Media Virgin Media Community. Service and repairs at no extra cost If your Virgin Media kit needs repairing, we’ll get you video calling, streaming and emailing again as quickly as possible. Login to the Virgin Media online account in a web browser. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Your - 5083340 - 2How to protect your computer | Virgin Media Help. on 06-03-2023 16:05. Excludes broadband faults and broadband network outages. Virgin Media Web Safe. and they all return the same result: ⋮. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. This means that first port of call should always be each and every Vendor that's listing your site. 220. £8p/m extra or included with Gig1 or Volt. By comparison, BT’s Fibre Essentials, with the same speeds, is £30. make sure you are using Virgin Media's DNS; if you go to 1. Parental controls block websites and applications that you think are unsuitable for your child. appreciate the help. Parental controls block websites and applications that you think are unsuitable for your child. 220. WiFi Max. Find out more about Web Safe. Abdelmonem. I’ve had technical support try and help but unfortunately the language barrier and me being pretty useless with IT I. No bank or credit card details are required for the trial. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. 1. Recycle or return your kit. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. Thirdly, Virgin Media. Changing DNS on your device is the best option VM have other DNS 194. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Web Safe is not automatically turned on for customers joining before this date. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. Virgin Media. Use a vpn or change your device dns settings to Cloud flare in the meantime. 123. 67. Parental controls and Safe Web are switched off. Virgin Media accepts no responsibility for personal online activity. * Call costs may vary. Can anybody review my website:. Malware can also record or steal information like bank details or account logins. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Virgin Fibre Areas only. --. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Over 400 servers in the UK and over 5,500 worldwide. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Web Safe is not automatically turned on for customers joining before this date. Further exclusions & legal stuff apply. thanks for the fast confirmation Graham_A and newapollo. And if I type in the url Pornhub. 2021; How to get a 10% speed boost on Virgin Internet FOR FREE. Once logged in you will see 2 filters; Virus Safe and Child Safe. Select the firewall and tick the following protocol. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or. Just joined. Form Popularity . Virgin Stream hub offering money-back for. 10. If it’s not a technical issue you need help with then we’re here to support you on. Tested it out today via a simple Google search. AtlasVPN: A fast and secure VPN that is great for streaming. The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Virgin Media pricing. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. To check go to from the device experiencing issues, and confirm AS Name result reports Virgin Media, as highlighted below: If AS Name is not reported as Virgin Media then either DNS has been manually set on device or, if using Hub in modem mode, third-party router. com and we’ll look into them. g. Get NordVPN - the #1 VPN for Virgin Media. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. Free Virgin Media Hub 5 Wi-Fi router. 10. There’s not much point protecting your WiFi, Hub, TiVo and passwords if you don’t look after your devices as well. on 15-04-2023 15:47. This includes restricting children from accessing inappropriate or adult content. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . com. We created Web Safe for our customers to make browsing safety a no-brainer. on 06-05-2023 22:30. Tested it out today via a simple Google search. Parental controls are a set of tools designed to protect and keep children safe online. The Virgin Media Super Hub lets you connect more than 20 different devices so you can play games, download files and stream music simultaneously – and all at rapid speeds. Virgin Media Web Safe comes free with any Virgin Media broadband package and provides wifi-level protection for all devices connected to your router. Currently the child safe settings are completely inactive at my home - this is a child safety issue and should have been fixed far more quickly than this. My question is why are so many Virgin media users seeing these Access Denied issues compared to other service providers? 0 Kudos Reply. Unlimited online protection for all your devices for just £3 a month, powered by F-Secure. 168. Thanks - 5400491. com. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. You may want to start by seeing what your site report looks like using a tool like Blocked. Find out more about our fastest, smartest, smallest TV box. Options. 4. Go to Account settings, then Account details b. Help with Volt. See our Virgin Media Fraud & Security Hub for further information and support on broadband security, fraud prevention and troubleshooting queries. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. I’ve called VirginMedia several times and they have not been able to help. WiFi hotspots. At Virgin Media, we pride ourselves on our parental controls. Our Virgin TV V6 box, where awesome entertainment comes together. We want you to have a great time online without worrying about viruses, malware, phishing and other nasties. Virgin is still working on a more flexible system. By default Web Safe is on and it requires your device (s) use Virgin Media DNS. Includes a 30-day money-back guarantee so you can try it risk-free. 50 per month for new. 6 - 6. Pick a category to get started. WiFi on the London Underground: Activation required. Virgin Media Web Safe was launched in February 2014. Add a new username and password. 1. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. This along with the fact that Lix can reach the site via VPN and BT would suggest that the site itself is blocking her Virgin Media IP. How to turn on Child Safe. See our Virgin Media Fraud & Security Hub for further information and support on broadband security, fraud prevention and troubleshooting queries. Here are our top tips to help you on your way. Virgin Media takes online safety seriously. I’m losing the will to live. 10. Virgin Media also offers an additional security tool called F-If a user visits a blocked site within the United Kingdom, the user will be forwarded to which includes the list of blocked domains and court orders. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksQuickStart, set up and connections. Does Web Safe work on Virgin Media WiFi Web Safe only works when you’re connected to your Virgin Broadband at home. It’ll automatically detect and remove viruses, malware, ransomware and spyware. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. There is no longer a Windows Store TVGO app, however Windows devices can use the website, and install the web app that is offered when visiting the website. 67. I have a similar issue. 2021; Preview: Virgin Media's Intelligent WiFi Plus Pods. We give all our customers a complete, market leading security package called Virgin Media. Users can change their settings at any time in My Virgin Media. The feature is designed to filter harmful and unsuitable websites from surfing so your entire household can be completely safe. WiFi on the London Underground: Activation required. I'm going to send you a private message so we can look into this for you. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. Virgin Media help and support. Solved: Hi, I can't seem to turn on Web Safe. . . When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. But if I could create a guest network, then make my kids' devices connect to that, and enable Web. Find out more about our fastest, smartest, smallest TV box. Virgin Media takes online safety seriously. For fraudulent e-mails, forward to phishing@virginmedia. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Currently the child safe settings are completely inactive at my home - this is a child safety issue and should have been fixed far more quickly than this. Move message to Spam folder (default) Flag a message as. . And finally, you can add timing restrictions. Click here to see the listingsPrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. Web Safe requires the use of Virgin Media DNS to work. Options. Virgin Media 'Web Safe'. 0. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. A managed firewall solution dramatically reduces the size of that problem, easing the pressure on already stretched IT departments while. Account - Mobile. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Try computers with Cisco’s OpenDNS using 208. Set up a guest network. Account - Cable. Click Apply. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. They come in all shapes and sizes, from stand-alone software. Account - Mobile. So I’ve gone in through the Account settings/Online Security and it looks like it works (it confirms that it’s applied the settings) but it does. Click: My Apps. Virgin Fibre Areas only. At least 30Mbps download speeds in every room or £100 one-off credit. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Web Safe is not automatically turned on for customers joining before this date. 1) I thought the results wouldnt show but they did. ISPs use blacklists to block specific sites as well. They’ve got it all with value-packed mobile plans to affordable, unlimited Internet, to live and on-demand TV, all at sweet prices. 4. Microsoft Defender Firewall: Microsoft’s long-standing firewall isn’t quite as glossy as those you’ll get from Kaspersky or ESET, but provides capable protection against network threats. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. Malicious software can be hidden in other seemingly harmless software and downloads, such as torrents, apps or screensavers. Changes to our Acceptable Use Policy for Virgin Media Mail. SpeedNo, they're not the changes I'm making. Discover the web for yourself. If you want to know more, the updated sections are 6. 100. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Reliability: Router: Virgin Media M125 fibre broadband is the provider's new entry-level deal, offering speeds in excess of 100Mbps and some of the market's cheapest pricing. try going to if Web Safe is on this site should be blocked. run the Standard test and confirm the. We created Web Safe for our customers to make browsing safety a no-brainer. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 1. I'll forward it on to VM as well. 100 and 194. We think it’s a great way for you to control what your kids see on the web. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. Our Virgin TV V6 box, where awesome entertainment comes together. Web safe provides ultimate protection when using the internet. I checked the DNS entries for NordVPN. Virgin Media. ; Under Review your. 222. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. 4; 0; 0; Dee12. and see if you are able to save the changes; if successful then use that page in future until Virgin Media decide to solve the issues with the new Web Safe page. on 21-04-2023 13:44. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. 1/help for specific device where Web Safe is not working. Virgin Media customers can get unlimited online protection. NordVPN: Our #1 pick for Virgin Media customers. com, I get the "Virgin Media has blocked this website" screen. on 15-04-2023 15:47. ; Under Review your. You can register for My Virgin Media once you receive your welcome email, 2-3 days after placing your order. Re: Web safe on 17-10-2021 16:47 Rather than post the same question across multiple threads (which is against forum rules and can cause confusion), please stick to one thread for one question. Regards. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. Changing DNS on your device is the best option VM have other DNS 194. 0 Kudos. And finally, you can add timing restrictions. . Same issue as the previous account holders posted. Same problem from either the phone app or web-site. . Malware and porn unfortunately go hand-in-hand. See our Virgin Media Fraud & Security Hub for further information and support on broadband security, fraud prevention and troubleshooting queries. Black Friday deal: Save £522. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. These are two settings — Virus Safe and Child Safe. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. What specific content can I restrict?Virgin Media customers were hit by an annoying network cockup on Saturday, after the cable company's smut-filtering Web Safe system stupidly blocked lots of websites. Go to your browser settings and click Advanced settings. 0345 6000 789 * from your child’s phone to turn on parental controls. Web Safe is not automatically turned on for customers joining before this date. Sorry that your web safe is not working on a particular site. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. 67. Try computers with Cisco’s OpenDNS using 208. 8. And finally, you can add timing restrictions. Access your Hub's configuration page -. This setting is useful if you want to turn off parental controls on a child’s iPhone. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. At least 30Mbps download speeds in every room or £100 one-off credit. org. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. ; Click the Buy more button. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. com We also provide broadband customers with Web Safe, which is designed to automatically block access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Parental controls block websites and applications that you think are unsuitable for your child. 9. It is turned on but it is not blocking websites. 65% of young people aged 11-16 are in favour of the. 1 or whatever else you like. Reply. As a new customer, you'll be able to take advatage of a free, three. Any website unsuitable for children is blocked by default. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. Select the Settings cog in the top right-hand corner. Options. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Virgin Media Web Safe is included within your Virgin Media broadband package to help protect any device that is connected to your WiFi. Does fibre need a new router?. To be frank, this is not on Virgin Media to solve this for you. These tools can be installed across all devices, including mobile phones, computers and consoles. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. Virgin Media accepts no responsibility for personal online activity. My Virgin Media makes managing your account easier with all your information in one place. We are able to update this setting for you manually too, we just need to confirm a few account details. Expand the Email option. VIRGIN MEDIA has announced a new bonus for full fibre and telly customers which should keep their smartphones, tablets, laptops and desktop PCs safe from attack. 1 on your browser. Virgin Media accepts no responsibility for personal online activity. @blueyonder. 11 March 2014 at 10:05PM edited 11 March 2014 at 10:13PM. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Toggle the button next to Child Safe option to turn it Off. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Built to keep internet nasties away from your home devices, Virgin Media Web Safe is available at no extra cost with our broadband. Access your bills, diagnose faults and manage your package. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Available with M50 broadband or faster. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say. Navigate to the My Apps tab and select Web Safe from the menu. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. 1. Virgin Media also offers an additional security tool called F-Our Virgin TV V6 box, where awesome entertainment comes together. Here’s how to turn on or off parental controls on an iPhone. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. 4. Click on Manage Web Safe. Web Safe protects against malware and phishing scams that try to infiltrate your devices and steal your personal. 220. 1. Thank you for the help. We want you to have a great time online without worrying about viruses, malware, phishing and other nasties. Web Safe is not automatically turned on for customers joining before this date. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. Virgin Media Web Safe comes free with any Virgin Media broadband package and provides wifi-level protection for all devices connected to your router. See. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Changing network settings to use any Public DNS should re-gain full access for the device. Solved: Hi, I've just had this email apparently from Virgin Media (the email address supposedly used is webteam@virginmedia. Learn more. co. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. If the AS Name does not contain Virgin Media then:. You are able to customise your settings, for example block access to known fraudulent websites or those that aren’t suitable for children. For some customers the Web Safe adjustments are not functioning. With an average download speed of 362Mbps, and an upload speed of 36Mbps this incredibly fast. What is Virgin Media Web Safe? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Click: Settings. 123 and 194. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!Site was glitchy earlier this afternoon but now seems to be work. 0 Kudos. At least 30Mbps download speeds in every room or £100 one-off credit. For network-based tools, like Web Safe: Be aware which devices allow web access outside your home network. For residents in Ontario and Quebec, Virgin Plus offers an. You need F-Secure SAFE – our award winning internet security package. . Go to 192. Networking and WiFi.